Volkswagen India — KUN VW Ambattur- unresolved issue and service centre is trying to dodge

Address:

D12A, New.73, 3rd Street, Sector 1, Ambattur Industrial Estate, Ambattur, Chennai, Tamil Nadu 600058

I had given my vehicle for yearly maintenance service along with few complaints like vehicle vibration and heavy noise. I have asked the service advisor to first come up with both the service cost and the estimation for repairs(If any required). So I said based on the appx estimation I will decide hoe to take it forward.

At first place, without even getting my consent he directly did general service as said it would cost around 13k. I argued with him asking why did he do general service without the completing the full inspections of the vehicle( Inspite of me mentioning him not to do service until complete estimation is done). This was first problem

Secondly, After that he mentioned few issues like suspension related and steering related. For those I told he not to do anything this time as I'm short of funds. Later he said radiator fan motor is the cause for heavy noise and asked me for approval for changing for which he also said it would cost appx around 18K( Note: this was the part which was changed as part of previous year repair). I told him to replace the part using warranty claim in this case. Later after 2 day he said now part works fine by checking through warranty based inspections and hence did not get approval from warranty team and replace also not required. Later today vehicle came for delivery where I see the issue 100% still existing. I feel this is something fishy and i think the KUN service centre has not even processed my case for warranty check and believe everything he says are lies.

I want VW team to intervene in this situation to address my issue and fix it and also take necessary action against the KUN service centre Ambattur for not providing proper assistance and trying to escape from the situation.

There is also another major complaint( suspect of hoax) based on my previous year which I would be further listing down in my complaint.
I have also planned to register a govt consumer compliants.

Reference: Vehicle No - TN02 BB 8024