Volkswagen India — NOISE FROM FRONT SUSPENSION

Address:

Thane, Maharashtra

01/03/2015 Vehicle POLO ( Comfort line), 18, 200 kms. completed. My vehicle is under extended warranty. This Feb it has completed 2 yrs & 4 months. In past 2 years vehicle was taken to service center in Thane, many times for attending odd noise coming from the vehicle when it is nearing to halt. Every time it was sent back without rectifying the complaint as exact cause was not identified. Now recently the noise has stopped and KHAD KHAD noise and looseness in suspension has started coming while driving on rough road. After attending the vehicle it is observed that Right side Front shock absorber has failed. I would like to know weather the failure of shock absorber is due to problem observed since last 2 years. Also does this shock absorber replacement is covered under warranty?