[Resolved]  Volkswagen India — Polo / dissatisfaction against vellore service centre need immediate action

Address:

Vellore, Tamil Nadu

Dear Respective Concern, Reference : VEHICLE REGISTRATION NUMBER: TN 02 BC 2912 / VEHICLE CHASI NUMBER: MEXE15609FT102242 Please to advise you that I believe in brand segment I purchased above vehicle 6 months back, in the month December my vehicle has met with an accident in Kerala, since the damage is less I requested Kerala team to make vehicle movable so that I can reach my home town. The periodic regular service was pending I have made an appointment with Vellore (VOLKSWAGEN . DAS AUTO), There the rule is more strict than a cab service centre. The initial rule is we have fix an appointment before Monday for next Monday booking. Even if we call them on Monday they will not take our appointment we have to wait till next Monday this is ok for us as the uniformity is required to give better service. I made an request with vellore team just to check a general check up as its required for the periodic service check, they made me sit for 3 hours for completing 10 minutes job and the attitude and behaviour of running staff is very poor I have been treated like a third class person. The customer service lady and the service manager language and attitude is so ill which I can not make words for this. I never expected such treatment from a brand companies service centre. Iam totally disappointed and it took 2 days for me to come out of it. I demand your investigation on this and need a uniform culture with your service centre’s.