[Resolved] Volkswagen India — refusing to replace the battery within warranty period of a new vehicle | |||
Hello, Myself dr shivam mishra from new delhi. I purchased volkswagen vento tdi amt comfortline last year on 6th august 2017 and the warranty commitment given to me by the sales representative from frontier volkswagen safdarjung enclave new delhi was for 2 years from the date of purchase of the vehicle, On 8th november 2018 my car had a breakdown and i had to take road side assistance for a jump start and was told by the mechanic that the car battery is dead and i need to get it replaced. The very next day i. E on 9th november 2018 when i visited the workshop [frontier volkswagen gurugram ]the staff over there also advised to get the battery changed but refused to replace the battery saying the battery carries the warranty only for one year unlike vehicle which has a warranty for 2 yrs for which due to crises situation i had to purchase a new battery of same make from outside as the company quotations were too high. Kindly explain me is battery not a part of the vehicle, and if not so, why i was not given a separate warranty card for the battery. Please reply me on Email id - shiv. [protected]@gmail.com Mobile -[protected] Vehicle registration no-dl12cm 0595 Chasis no-mexg16602gt096560 I expect a prompt reply and a sensible solution to the problem which should stop me from pursuing higher authorities and consumer court. Thank you. Was this information helpful? | |||
Dec 31, 2018 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Nov 28, 2018 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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Car not in running condition scaner show acm codding error, there are no response by company workman waiting for last one month
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