[Resolved]  Volkswagen India — Shocked!! VW installing fake nuts & bolts - Engine got damaged.

Address:

Faridabad, Haryana

I am the owner of Vento (Trendline Diesel) purchased (November-2011) from Broadway Autoworld Pvt. Ltd. Volkswagen-Faridabad (NCR). From the date of purchasing, my car is regularly checked & serviced from the Broadway Autoworld Faridabad. One day i was returning home from my office, my car get automatically stopped down and did not start again. Immidiately i called up a platform truck (for Towing) and sent the car to the same agency Broadway Autoworld( Volkswagen- Faridabad). They have checked the vehicle and then respond me that a faulty or some fake nut is installed in the engine. Also an original nut found in the engine (SHOCKED!!)which had broken the engine's timing belt and the engine valves get bend due to which engine oil get leaked. I was totally shocked...Oh My GOD!! The agency's Service Advisor(Mr. Sanjeevan) and Service Head(Mr.Fahem Khan) both first of all not commented on this happening. When i asked them they said it will cost near by (Rs. 1, 40, 000) . I was again shocked .I said please check at your side coz the car have been regularly checked & serviced at ur agency only since from the date of purchase.Also you can check the service history and all the job cards or the work done at the agency from tha past 2.5 years. One thing also i want to say that VOLKSWAGEN, WHAT IS GOING WITH YOUR COMPANY? i will not bear any damages cost and my car is with the agency from the past 10 days. Please cooperate about this matter coz Rs .1, 40, 000 is a very big amnt. for me. Also the service team of the agency(Broadway Autoworld) is not cooperating with me .and not taking up my calls Dear VW Group its your mechanical fault, and iam not responsible for this whole matter. Myself Vikas Chirang, the owner of the car. Reg. No. HR51AP 8240. Cont. No. [protected].