[Resolved]  Volkswagen India — Unprofessional behaviour of team globus cars, north delhi (volkswagen dealer)

Address:	New Delhi, Delhi, 110009
Website:	www.volkswagen.co.in

Hi volkswagen team,
This is to bring to your notice that i have recently purchased a new volkswagen vento (Petrol – highline) on 3rd july 2016 from globus cars, delhi and have been facing lot of problems from dealer side and now i’m extremely pissed with their staff, their attitude, mismanagement and mis-guiding the customer in every step. The globus cars team has called me to the showroom twice since the day i purchased my car and that was just to fix the high security number plate and collect my original papers like extended warranty, insurance, rto slip etc. Of my car.

And it is very surprising that neither the high security number plate was handed over nor the original papers were given to me till date. Also, the heights o[censored]nprofessionalism by their staff was when i spoke to ms. Manisha (Sits in their reception) and confirmed my visit of last saturday from gurgaon to the showroom (100 kms up and down) just to collect my high security number plate and original papers. Even she knowing the customer is visiting she went on leave, didn't even bothered to assign the job to her subordinate and was neither taking calls till i was in the showroom. Due to which i waited for over 2 hours in their showroom only to get clarity on the status of my number plate for which their staff was totally clueless and one of them was telling me that it is misplaced and new number plates will be handed over as and when it comes. I’m just reiterating that i was confirmed on 13th july that my car high security number plates have come from rto and i can come and collect any day.
Then out of my frustration, i had to push their staff to speak to their director (Navneet singh anand) for immediate solution of this matter. But later they figured out that director has kept the number plate in his locker and he is not in showroom for the day and his phone was constantly going unreachable throughout the time i was in the showroom. This truly shows their wrong intention of harassing the customer, unnecessarily.
Before this visit on 23rd july 2016, i had a meeting with navneet in his showroom on 17th july too where he had confirmed that the sales person will visit my office in gurgaon to hand over all necessary original documents and high security number plate on 19th july. But as usual, not even a single call was made nor any person visited till date.
It is such an unpleasant experience i had with the entire team of globus cars that my words are falling short for that. Due to which, i’m developing negative opinion about the world's second largest company "volkswagen" too.
I seek your quick intervention and resolution of this matter immediately.

Regards,
Vikas negi