[Resolved] Volkswagen India — Vento highline plus 1.6 MPI petrol

Anil Kagal

from Gauribidanur, Karnataka

Address:

Belgaum, Karnataka, 590006

I purchased this vehicle on 30.11.2015. The special plus kit was not fitted at the time of purchase. I was told I would get in 3 weeks' time . Eight months have passed . Inspite of repeated phone calls and personal visits no action has been taken. I am sent away every time with the promise that the material has been dispatched from Noida and will arrive in 2 to 3 days. Nor is the company willing to refund Rs. 36000.00 which I have paid for the kit.

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Sep 29, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Aug 20, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 13th Aug, 2016.

We have not received any response to our request dated 13th Aug, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care After Sales
Volkswagen Passenger Cars India

Verified Support

Aug 27, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in