Volkswagen India — Volkswagen Jetta 2.0 Highline TDI Diesel Filter not available since two months

Address:

Darjeeling, West Bengal

To Whom it may concern Respected Sir, This is to inform you that I’m an owner of Volkswagen JETTA 2.0 HIGHLINE TDI with registration number WB-74D-1819 and VIN no. WVWM13165EA550430 bought on the day of 12th February 2014 from ESSENN AUTOMOTIVE PVT. LTD. SILIGURI and have sent my vehicle for 1st servicing on 10th December 2014 when it was about to be 15000 kilometres(14, 373 at the time of service), service advisor Mr. Mithun Ghosh informed me that Diesel Filter was not available and it will be at their service centre within 7 days. Therefore without giving much of a thought I readily agreed upon and asked him to get it as soon as possible but sir I’m really sorry to inform you that till today I have not received any confirmation regarding the same and not only that they have asked me to come to their service centre three times stating that the parts have come, sir my permanent address is at Birpara, District- ALIPURDUAR which is around 114 kilometres from your service centre and three times I have gone which means around 700 kilometres for RS.2100 part, now I’m sure that company is not interested to supply the parts to its channel partner so I request you to please suggest me what is to be done with my vehicle as its been more than a month that I have to park my vehicle at my garage. And I would also request the concern person if you can’t send the part then please arrange as I can pick it from DELHI, PUNE or KOLKATA and get it fitted at your service centre in SILIGURI or either please provide me with VOR service or else make arrangement for a substitute vehicle as because of your fault I should not be the one to suffer. Please sir take this matter into your notice as soon as possible or else I have to go to consumer cell and one more thing your service centre in siliguri does not matches with your name have a secret enquire someday and you will understand what I was talking about. Note :- copy of 1st service invoice also attested