Volkswagen India — Volkswagen whitefield service- Damaged my car

psij

from Bengaluru, Karnataka

Feb 4, 2022

Address:

Volkswagen whitefield service Center

I had given my car for service on 2nd Feb at VW whitefield branch and I supposed to get my car delivered today. When I called them to check on the delivery time and I get to hear that they have damaged my car door(Attached pics) and they are not ready to repaint the complete car body which can lead to colour variations.

Because of their unprofessional skilled staffs and negligence driving they want to spoil my car look just by fixing the car’s one side door. There is no compensation due to their careless service and damaging the car. I want to escalate on this matter and looking forward to hear positive feedback on this issue.

I spoke to Sashi kala who is the manager at whitefield branch, but doesn’t look like she care about the customers being a customer relationship manager. Completely disappointed.

+1 photos

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Volkswagen India customer support has been notified about the posted complaint.

Feb 06, 2022

Updated by psij We are not getting any response. Attached our latest email communication with Volkswagen whitefield.

Verified Support

Feb 07, 2022

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)

Feb 07, 2022

Updated by psij They yet to confirm on the solution part. It’s been a week we are using the public service for our travels during this Pandemic.. due to delay in their actions. As per our request, if any colour mismatch for this fix then they need to repaint the complete body of the car. I spoke to Sashi kaka who is CRM at whitefield VW branch. Awaiting for her response. Tried calling GM Hari Ram, but no response to our call or messages. Our family travel plan got canceled due to their negligence driving at their premises. We are looking for the compensation for this. I hope we will get your support on this.

Feb 16, 2022

Updated by psij Volkswagen whitefield tried to close this issue by painting the damaged parts, even though we requested for a full body paint. Now again they damaged one more part(Car door pad, attached pics) three days back and delivered the car. Once again I need to report this second issue and they are not ready to replace it with a new part, instead tried to replace it with some used parts without our consent. Please escalate this issue on priority. It has been 3 weeks I am following up on this issues and losing my time and money hiring private vehicles. We spoke to Volkswagen customer care on call, even they said it will be escalated, but they don’t have incident no on this issue due to some technical problems from past three weeks. I am not clear with Volkswagen customs care systems. Completely unsatisfactory.

Feb 16, 2022

Updated by psij Literally shocked with CRH reply. They fix the damage with the used parts and they don’t have any incidents raised to track the consumer complaints. Volkswagen doesn’t have any policy or systems to handle customer issues. Seriously?