| Address: | NRI Residency T-4 Flat-704 Noida Sector-45, Uttar Pradesh | | Website: | www.Voltas.com |
Dear Voltas Customer Support,
I am writing to bring to your attention a persistent issue I have been facing with the 1.5-ton AC unit I purchased from Voltas in March 2022. Despite registering multiple complaints, I have not received a satisfactory resolution to my problem.
The issue I am experiencing involves water being dispensed from the AC unit. Every engineer who has visited my premises thus far has concluded that the installation was not done properly. Unfortunately, despite their acknowledgment of the installation error, no one has taken the necessary steps to rectify the situation.
The continuous water discharge from the AC unit has not only resulted in inconvenience but has also caused damage to the wall where the unit is installed. The water leakage has caused the wall to deteriorate and vanish gradually. This situation is highly distressing and requires immediate attention to prevent further damage.
I kindly request your urgent intervention in this matter. I would appreciate it if you could arrange for a competent technician to visit my location and reinstall the AC unit correctly to resolve the water discharge issue. Additionally, it would be helpful if appropriate measures can be taken to address the damage caused to my wall.
Please treat this matter with utmost urgency, as it has been a significant inconvenience for me, and the prolonged neglect is exacerbating the situation. I have been a loyal customer of Voltas and have always appreciated the quality of your products. Therefore, I trust that you will take swift action to rectify this issue and restore my faith in your brand.
Thank you for your attention to this matter. I eagerly await your prompt response and a resolution to my concern.
Yours sincerely,
Ayush Saraswat Was this information helpful? | 
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