[Resolved] Voonik — 1000 Rs deducted from Bank account but no proper response | |||||
Hello, I am Ilakkiya Parthasarathy. I got fnme 6 leggings combo for Rs.999. I paid through my VISA debit card. the transaction failed bt they ve taken the amount from my card. They also replied for my mail from the support team. Hi ilakkiya, Greetings from Voonik.com! We would like to inform you that we have received your order and payment of 999rs successfully. Please note the order number for your reference- R[protected] I reported regarding this issue on June 22 but till now I have'nt received the money. I think the money is in the PAYU money gateway. Pls do the needful ASAP. Bank : canara bank Payment mode:VISA Debit card Date:[protected] Was this information helpful? | |||||
Aug 20, 2016 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Verified Support Oct 08, 2015 Voonik Tech Customer Care's response Hi Ilakkiya Parthasarathy, We notice that you tried to make online on 22nd twice but both the time your transaction was failed (Transaction interrupted by pressing back button) hence order was processed as cash on Delivery. Please call us on[protected] or send us an email at [protected]@voonik.com for any further clarification. Regards, Team Voonik Verified Support Oct 09, 2015 Voonik Tech Customer Care's response Hi Ilakkiya Parthasarathy, It was nice talking to you. As per the telephonic conversation request you to kindly re-check with the bank and if you still have any queries request you to contact us on our support number[protected] or mail us [protected]@voonik .com and we would be glad to assist you. Thank you so much for your patience and understanding. - Team Voonik. | |||||
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The transaction was failed but the money was deducted from my account.
I have attached the following image for your reference.
Pls check if there is an issue with the payment gateway and take further steps.
On 23/06/2015 Rs.999 has been deducted.
Pls find the attachments.