[Resolved] Voonik — Amount not refunded

[Resolved] Voonik — Amount not refunded

A anamika491 from Surat, Gujarat Dec 10, 2015

I had ordered two sarees with Order Nos. R[protected]Fleafair) and R[protected]Snapdeal) and since I was not satisfied with the quality of the product I wanted to return the same. On my mobile, I initiated the return through the app and accordingly, Order No. R[protected] has been reverse picked up on 28th November, 2015 however, I have not been refunded with the amount in respect of the return. Moreover, nobody has taken the reverse pick up of the Order R[protected]Fleafair) yet. Kindly address to the concern. Was this information helpful? No (0) Yes (0)
Aug 24, 2016 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Verified Support Dec 10, 2015 Voonik Tech Customer Care's response Hi Anamika, We are extremely sorry for the inconvenience caused to you and we apologize that our product did not meet your expectations. As per our telephonic conversation, the refund for Order No R[protected]Snapdeal) had been initiated on Dec 3rd and for Order No R[protected]Fleafair) the refund of amount is initiated on Dec 10th which will take 7-8 business days to reflect in your bank account. Your report of a bad experience with our service is a serious concern for us and we care about your grievance. Thanks and Regards, Team Voonik P.S. For further query/concern feel free to reach us at[protected] or [protected]@voonik.com.
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Voonik Tech Customer Care

from Bangalore, Karnataka

Dec 10, 2015

Verified Support

Best Review

Hi Anamika,

We are extremely sorry for the inconvenience caused to you and we apologize that our product did not meet your expectations. As per our telephonic conversation, the refund for Order No R[protected]Snapdeal) had been initiated on Dec 3rd and for Order No R[protected]Fleafair) the refund of amount is initiated on Dec 10th which will take 7-8 business days to reflect in your bank account. Your report of a bad experience with our service is a serious concern for us and we care about your grievance.

Thanks and Regards,
Team Voonik

P.S. For further query/concern feel free to reach us at[protected] or [protected]@voonik.com.