[Resolved]  Voonik.com — Product mismatch

Sep 16, 2015

Voonik Tech Customer Care's response Dear S Suresh,

Your complaint about the items that are not in accordance with your order(R[protected] has been received and we understand its contents. We apologize for the error done by our seller and we have raised the return request for the product and our delivery boy will pick up the product from your place within 3-5 working days.
In case reverse pick up is not available, we will mail you and you will have to courier the product to the mentioned address. Courier charges will be refunded back to you in the form of Voonik credits.
We guarantee that it will not happen again in future. We appreciate your understanding and hope we have corrected our mistake to your satisfaction.

Regards,
Team Voonik

For further clarifications, feel free to contact us at[protected] or mail us at [protected]@voonik.com

Oct 06, 2015

Voonik Tech Customer Care's response Dear Sangeethe,

Your complaint about the items that are not in accordance with your order has been received and we understand its contents. We apologize for the error done by our seller. We kindly request you to share the order number or registered mobile number with us at [protected]@voonik.com or call us on[protected] so that we can look into issue on priority.
We guarantee that it will not happen again in future. We appreciate your understanding and hope we will correct our mistake to your satisfaction.
Now you can raise the return request from Voonik app as well, you just need to visit my order page and go to order number and click on return button.

Team Voonik