[Resolved] Voonik.com — Wrong item deleverd

kajubhawsar

from Pathankot, Punjab

Address:	395010
Website:	www.voonik.com/recommendations/designer-half-half-saree-of-purple-and-grey-color-with-pallu-of-purpl

महोदय
निवेदन है कि मुझे जो साडी मिली हैै वो मेरे आर्डर के मुताबिक नही है मुझे दूसरी साडी दे दी गयी है कस्‍टर केयर पर बात की गयी तो उनके द्वारा बताया गया कि आप कुरियर करे दे आपका पूरा पैसा वापस आजायेगा आर्इटम उपलब्‍ध नही हैा
महोदय जी जब आईटम उपलब्‍ध नही है तो गलत आईटम डिलीवर करने की क्‍या जरूरत है मैने रिफण्‍ड हेतु कुरियर भी कर दिया है जिसका रिफण्‍ड मुझे मिलना बताया गया हैा
अत मुझे रिफण्‍ड दिलवाया जाये साथ ही कम्‍पनी पर कार्यवाही की जायेगा की जब आइटम नही दे सकते है तो दूसराा आईटम कस्‍टमर को न चिपकाये

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Aug 20, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

May 09, 2016

Voonik Tech Customer Care's response Hi Kaju,

We are sorry to hear that the product we sent did not match your expectations.We're forwarding this case to our Quality Check team who will take the necessary action right away.
Please share your order number and contact details at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Verified Support

May 09, 2016

Voonik Tech Customer Care's response Hi Blanch,

We are really sorry that we are unable to deliver your product. The team is constantly working to ensure that we can provide our services at your location soon. However, there are certain pin-codes which cannot be serviced at present since we rely on our logistics partners for delivery to various pin-codes. Your patience & co-operation is appreciated.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Verified Support

May 09, 2016

Voonik Tech Customer Care's response Hi Vanshita,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.Kindly raise a Return Request on our Website/App, visit "My Orders" page on our App or website and choose the relevant "Order Number", Click on the Return button and state the reason for return.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.