[Resolved]  Voonik — Fly by night online retailer

Address:

New Delhi, Delhi

Please think twice before buying any item from voonik.com. This site not only cheats people but also harrass them when some body tries to lodge a complaint. Mine is a clear cut case of severe negligence, fraud and cheating. I HAD ORDERED SAREES IN BULK consisting of 10 items. One of the Product that was ordered has order no [protected] costing 929 rupees. In my case voonik delivered product of 397 rupees printed inside the box and also different from description. if this mistake by them would have not happened, we would have hardly notice this cheating. Moreover when I tried to raise complain against it I was told about the cumbersome process o[censored]ploading the pics and what not... I am highly disappointed by the behavior of voonik's customer care staff who repeatedly insisted me to prove that the product has been delivered wrongly without coming forth with any help... Above all even after copying with the whole cumbersome process, they told a long list of bureaucratic process. I suspect that owner is some old cheat government bureaucrat. GOD FORBID, BEWARE IF PRODUCT DELIVERED IS FOUND DEFECTIVE. Since money is already gone, and you are at their mercy. I guess people in customer support are hired for supporting customers and not casting aspersions on the genuine complaints lodged by the customers... its high time that voonik should overhaul its faulty process of delivery and hopeless customer care system and stop practice of cheating. In nut shell my experience with voonik is nothing less than a nightmare and will always act as a deterrence to avoid any future buying with voonik... and will always opt for better and reliable online retailer like snapdeal, myntra or amazon. RICHA