[Resolved] Voonik — product not in accordance with ad order number r[protected]-3 | |||||
Against my order number R[protected]-3 I expected to receive an Ants Bell Sleeve Lace Design Top but I received a top with SKU 12585L, which was entirely different from the one specified in the product description. I cannot find the SKU number of the top I ordered as the link to the product ( https://m.voonik.com/recommendations/ants-bell-sleeve-lace-design-top-2?is_perma...⇄ is no longer active. I have attached the photos of the expected product and product I received. I cannot file for an return because the site is saying pickup from my address is not available. Please exchange the product or give me a refund . Was this information helpful? | |||||
Sep 24, 2017 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Verified Support Aug 22, 2017 Voonik Tech Customer Care's response Hi Ankita, We are sorry to know that you are upset with us. We are forwarding this case to our quality team right away. We notice that you have returned the product and the refund has been initiated on 16th, Aug 2017. As per the bank’s policy, the amount will reflect in your account within 7-10 working days (excluding Saturday, Sunday & Bank holidays). For any further assistance, please write to us at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest. Regards, Team Voonik | |||||
 2 Comments | |||||
Comments
Courier boy come to delivery my product as given address he told they will not come and give delvery the product at home.. you have to collect from office address
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We are sorry to know that our product did not match your expectations. Please share your order number and contact details at help@voonik.com, we will get in touch with you and resolve the issue at the earliest.
Regards,
Team Voonik