[Resolved] Voonik Tech — damaged watch

Latha Ramachandra

from Tumkur, Karnataka

Address:	Bangalore, Karnataka
Website:	Voonik

I ordered for a watch which looked in the pictures of the voonik app, but when i received it is a damaged product with scratches on it and stones are also in a very bad state. Please change my order or replace me with a good product. The app shows a nice review for this product but still i got a damaged product. Please help.
Order id. R[protected]-2

Was this information helpful?

No (0)

Yes (0)

Sep 23, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2017

Voonik Tech Customer Care's response Hi Latha,

Accept our sincere apologies for this unfortunate incident. We are forwarding this case to our quality team right away. We notice that you have raised a return request for the product. The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your bank account within 7-10 working days.

For any further assistance, please write to us at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest.

Regards,
Team Voonik