[Resolved] Voonik Tech — my order got cancelled on its own by voonik | |||
I made these 4 orders on 6th oct 2017: https://m.voonik.com/orders/myorders/R[protected]/track https://m.voonik.com/orders/myorders/R[protected]/track https://m.voonik.com/orders/myorders/R[protected]/track https://m.voonik.com/orders/myorders/R[protected]/trac Yesterday i got a message that these orders are cancelled due to incomplete information, what is this? I made few other orders but they are not cancelled. These are cancelled because they were at a great deal of rs 56/- each. If you people can’t provide that products at that price then why do you put them on sale to attract customers and block their money? Was this information helpful? | |||
Nov 15, 2017 Complaint marked as Resolved Voonik Tech customer support has been notified about the posted complaint. Oct 09, 2017 Updated by Neha Saluja Malhotra See I paid Rs56 for order R[protected] and I got a message that Rs 27 is refunded for same order. What is this?? You people are cheating customers. You cancelled my order on your own and now you are refunding me less money. Verified Support Oct 10, 2017 Voonik Tech Customer Care's response Hi Neha, We are sorry, that we had to cancel your order after keeping you on hold since “Oct 6th, 2017”. We were expecting fresh stocks of the products when we received your order. But unfortunately, the consignment is getting delayed, more than we expected. So we have canceled the order and the refund has been initiated to your account on 08 Oct 2017, as per the bank’s policy, the amount will reflect in your account within 7-10 working days (excluding Saturday, Sunday & Bank holidays). Please treat this incident as a rare exception and we will make sure this doesn't repeat again. For any further assistance, please write to us at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest. Regards, Team Voonik Verified Support Oct 10, 2017 Voonik Tech Customer Care's response Hi Neha, We notice that you have paid Rs. 27 for this particular order(R[protected]) so the same amount has been refunded to your bank account. For any further assistance, please write to us at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest. Regards, Team Voonik Oct 10, 2017 Updated by Neha Saluja Malhotra No I paid Rs 56 for that order . You can check on attachment.If your assignment is getting delayed you could have send me a message that product delivery will be late. How can you cancel my order? Even earlier I have got messages from voonik that product will be delayed. See this order https://m.voonik.com/orders/myorders/R[protected]/track This was supposed to be delivered to me on 7th October 2017 and today it’s 10th oct. you could have delayed the delivery of those orders. Why do you cheat customer?  Oct 11, 2017 Updated by Neha Saluja Malhotra And if you are out of stock why did you send me a mail saying that the order is cancelled due to incomplete information? | |||
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I have not got product in the combo order. Already I raised complaint and waited for seven days. Still I won't have any solution. My ticket no is 2368541.
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