[Resolved]  Voonik Tech — order no is not showing on app and want cancel and return back money

Address: Flat No. - 1317, 13th floor, Viddhi Tower, Mahagunpuram , Ghaziabad, Ghaziabad, Uttar Pradesh, 201002

Our order no. R[protected], this order is not showing on voonik app and we are also not able to log in my account on voonik. We were trying to call voonik from last 3 days on customer care [protected] but only today customer care received my call and he was asking your order cancelled because supplier dont have order product in stock and you will get money return back after approx in 10 days. We are not trusting and want cancel this order and immediately return back money in my account.
Please look below details of my order.

My orders help download app
Voonik purchase protection
Order confirmed r[protected]
Dear shobha,
Thank you for placing your order r[protected] for item "voonik yellow cotton...". We will share the shipping details once the item is dispatched.
In case you want to cancel your order, click here
Your order will be delivered at
Flat no. 1317, 13th floor, viddhi tower, mahagunpuram
Ghaziabad, uttar pradesh - 201002
Contact number
+[protected]
Delivery expected by
09 oct - 11 oct
Track order
Order details
Voonik yel...
Voonik yellow cotton saree order placed size quantity
04 oct free size 1

Item price rs. 1399
Shipping charges rs. 39
Amount paid rs. 1438
Track your order with voonik app. Download now
We hope to see you again soon.

Important: we do not ask for your banking and card details verbally or telephonically. Please do not divulge your details to any unknown person/company claiming to be contacting you on behalf of voonik.

Regards,
Team voonik

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Dec 13, 2019
Complaint marked as Resolved 
Voonik Tech customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
Voonik Tech Customer Care's response
Dear Valued Customer,

We sincerely apologize for the inconvenience caused to you.

The order is cancelled and the refund is processed into your account, we will share the reference ID once the refund is initiated and the same will reflect in your account within next 7-10 working days as that is the TAT time for all the prepaid transactions.

Assuring you of our best services always.

Regards,
Team Voonik.
Oct 21, 2019
Updated by shobha1979
Hi,

We received conformation of order cancellation on 12 October 2019 but paid money still not return in my account .
Please do needful urgent.

oder no.- R[protected].

Thanks
Shobha Kumari
[protected]
Verified Support
Nov 12, 2019
Voonik Tech Customer Care's response
Dear Valued Customer,

We sincerely apologize for the delay in response and inconvenience caused to you.

The refund was successfully initiated on 22nd Oct 19, kindly check your account balance as the TAT is also completed.

Assuring you of our best services always.

Regards,
Team Voonik.
 
1 Comment

Comments

Hi,

We received conformation of order cancellation on 12 October 2019 but paid money still not return in my account .
Please do needful urgent.

oder no.- R[protected].

Thanks
Shobha Kumari
[protected]

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