[Resolved]  Voonik Tech — refund not received after 10 days

Address: Voonik Tech Pvt Ltd, No.5/BC-106, 5th Cross, HRBR Layout, 3rd Block, Kalyan Nagar,, 560043

Dear sir,

My order number r[protected] 1st march 2019 was cancelled on the same day of ordering, but even after 10 days money is not credited to my account.

I have sent mails even talked with customer care but strangely yesterday they are saying entire money is credited to my account. But till now half the amount is still not credited.

Out of rs 7289 we have received rs 3696 (On 4th march 2019) remaining rs 3593 still not received.

Please help.
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Apr 5, 2019
Complaint marked as Resolved 
Voonik Tech customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2019
Voonik Tech Customer Care's response
Dear Customer,

For the mentioned order refund is successful and you informed that refund is not reflecting.
Kindly allow us sometime we will check with the concern team.

Regards
Team Voonik
Mar 19, 2019
Updated by Debarshi82
Hi,

How long we will have to wait more ? Please expedite.

Regards
Debarshi
Verified Support
Mar 21, 2019
Voonik Tech Customer Care's response
Dear Customer,

Deeply regret for the inconvenience, we are working on your case on priority kindly allow us some time.

Regards
Team Voonik
Mar 26, 2019
Updated by Debarshi82
Dear Team,

25 days gone after cancellation and still we are yet to receive the refund. We have shared our account details but still no money credited. Please set a deadline date.It is getting pretty annoying .

Regards
Debarshi
Verified Support
Mar 26, 2019
Voonik Tech Customer Care's response
Dear Customer,

Sorry for the delay Response, As the details shared by you we have forwarded to the concern team to re initiate the refund.

Regards
Team Voonik
Mar 28, 2019
Updated by Debarshi82
Hi,

Another week about to go by. Still status is same. Kindly set a deadline date and speed up the refund procedure.

Regards
Debarshi
Verified Support
Mar 29, 2019
Voonik Tech Customer Care's response
Dear Customer,

We have successfully processed the refund in your account with reference number : N[protected] and it will reflect in your account with in 3-5 working days.

Please feel free to reply back to us in case any further help. We will be glad to help you.
Our customer care team is available from 9AM to 9PM, seven days a week.call: [protected]/[protected]
You can write to us: [protected]@voonik.com

Regards
Team Voonik
Apr 01, 2019
Updated by Debarshi82
Still no resolution. 3rd time we have attached bank statement. But status remains the same. How long will this go on?
Apr 03, 2019
Updated by Debarshi82
Dear Voonik,

More than a month has passed after cancellation and still we are yet to receive the refund. How much more patience do we need to have? A simple refund is taking more time than producing a product.

Kindly let us know the date. Give us the phone number of senior official with whom we can discuss the same.

Regards
Debarshi
Verified Support
Apr 04, 2019
Voonik Tech Customer Care's response
Dear Customer,

We have successfully processed the refund in your account on 2nd April with reference number : N[protected] Kindly check with the bank.

Please feel free to reply back to us in case any further help. We will be glad to help you.
Our customer care team is available from 9AM to 9PM, seven days a week.call: [protected]/[protected]
You can write to us: [protected]@voonik.com

Regards
Team Voonik
Apr 05, 2019
Updated by Debarshi82
Dear Team,

Thank You. Money credited.

Regards
Debarshi
 
3 Comments

Comments

Not sorted yet. Yesterday person from Voonik called and calming already amount is credited yesterday. But still it is not done. Again we are going to Bank for statement as required by her.

Please a simple refund is taking hell of a time. Why such delay? We have already lost all our patience.
I want return to my money plssss sry for the order

Shaik Faya's reply, Apr 27, 2019
Plsss sir i want return to my money sir sry for the distabance sir
Shaik Faya's reply, Apr 27, 2019
Shoe is very bad then this is not my size sir
Shaik Faya's reply, Apr 27, 2019
Pls return to my money
Shaik Faya's reply, Apr 27, 2019
I don't want to this
Shaik Faya's reply, Apr 27, 2019
Shoe is very bad and this is not my size sir i want return to my money sir plssss after I'll be good shoe order on voonik sir plssss return to my money
I am a size problem and i didnot like colour also
Dev Hongsthen Rai's reply, May 4, 2019
Size and colour

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