[Resolved] Voonik Tech — Refund - poor customer service

Anuja Nath

from Delhi, Delhi

Website:

voonik.com

I am extremely dissatisfied with the customer service of Voonik. I had placed a return of an order (R[protected] on 12th Feb. Refund was initiated on 17th Feb and i have still not got my refund back. Another ecommerce retailer initiated refund after Voonik & i have got their back, speaks a lot about the efficiency of Voonik.

To top it up, the customer care executives are always busy, minimum wait time is atleast 5-7 minutes. They are unco-operative. No mechanism for escallation, even if there is, they are not willing to escallate. Spoke to Asmita Khanal and she didn't provide any solutions to my queries, rather arguing . They can't give an approximate ETA for a request. Moreover, customer care number of other websites are toll Free!!!

Please treat my request on a priority basis.

My first experience with Voonik and such a bad one. I would never recommend it to anyone.

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Aug 25, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2016

Voonik Tech Customer Care's response Hi Anuja,

We are extremely sorry for the mishap. As you have mentioned, that the refund was initiated on 17February, according to our records the refund transaction is successful. We have sent the snap shot of the transaction details for your reference to your registered e-mail id. Request you to check in bank with the ARN # 74678446049916062434866, and get back to us at [protected]@voonik.com.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on[protected] or [protected]@voonik.com