[Resolved]  Voonik Tech — Return and refund

Address:	560070
Website:	www.voonik.com

My initial order no R[protected] placed on 22nd february. I immediately asked it to be cancelled. Yet they sent it across and I was forced to accept as the delivery guy said he cannot take it back. To my horror it was not what i ordered. I had asked for a different variety as mentioned on voonik website and I get totally different product, material, colour and not at all standard size. I ask for return and immediate refund. There are many to and fro mails most of them are automated mails and no proper response. Called innumerable times and I was then asked to take snap shot and send across to them. Later I get a call asking the images to be sent across to homeshop18. From then on these guys are just gaining time and never have ever done anything productive. They do not share thr contacts of the escalation matrix. The people in the hierarchy are asleep and unaware. Each time a mail is sent a ticket gets generated of no use.
Complaint tickets -
1548198
1116839
1112732
1530019
1507292
Ots lingerie i ordered hence would prefer to be private about it.