[Resolved] Voonik Tech — Skirt ordered of wrong size

shubhra kabthiyal

from Gurgaon, Haryana

Website:

voonik

My order no :r[protected] of size l
It was delivered on time however it was slightly tight so i requested for replacement with size xl. To my dismay xl size was the same as l. Now neither can i replace or get refund.
The color of the skirt size l which came first was dark blue and i likedthe color problem was that it was tight. After replacement now i ve a skirt which is tight and colour is navy blue the color which i donot like.
What should i do?

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Aug 19, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Voonik Tech Customer Care's response Hi Shubhra kabthiyal,

We are sorry to hear that the product we sent did not match your expectations. Request for the Return of your product has been raised.
Kindly fill in your Bank Details in the form that has been sent through E-mail and submit it within 24 hours .
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Verified Support

Jul 02, 2016

Voonik Tech Customer Care's response Hi Sanjana,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
Kindly raise a Return Request on our Website/App, visit "My Orders" page on our App or website and choose the relevant "Order Number", Click on the Return button and state the reason for return.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.