VRL — Missing 1 bale fabrics

very very poor response. Because of your delay, we had incurred huge loss. Please take up this matter very seriously and we wanted this missing bale goods immediately. Why your team not handled this properly and inefficient work from your side. We called to ready many times with the customer care no# but not able to reach.
We need this missing goods or we need claim for this goods value..

First of all treat to response the customer queries with immediate effect and we cannot chase you to get things done.