VRL Packers And Movers — misplaced luggage

I had sent my luggage thru vrl packers and movers, hyderabad to assam. It's a month delay and they haven't delivers my luggage. On calling customer care i get an answer that one of my package has been misplaced and they are not able to track where is it. Plus nobody wants to take the responsibility of tracking it, may be because they got the payment beforehand. To hell with your service.