VRL Packers And Movers — Submitted bike and 4 box of luggage but didn't receive them even after 22 days

Address:	Hyderabad
Website:	https:/www.vrlpackers.top

Series of events :
24th Dec 2020
Contacted the VRL Packers and Movers for the first time, got the number online through internet. The guy agreed that he will charge Rs.4500 for the bike and Rs.70 per kg for other goods. He confirmed that there will be no extra charges involved and this is the only amount I need to pay.
The details are :
Name : VRL Packers and Movers
Website : https:/www.vrlpackers.top/
Contact : [protected]/[protected]
Pickup Guy :[protected]

24th Jan 2021 :
01:08 PM : I gave my pickup address and drop address to the person.
03:12 PM : He sent me a booking ID – 8505462
27th Jan 2021 :
03:32 PM : I got a call from the person from his phone – [protected], he is the person who came to pickup my order
5:30 PM : The pickup guy came and picked up my order
8:22 PM : The guy gave me a bill of Rs.21819 (DOUBLE THE RATE OF THE PROMISED AMOUNT AS TOLL TAX AND OTHER CHANGES)
9:02 PM : I made the payment of Rs.21819 through Google Pay.
28th Jan 2021 : Contacted the person again as 1 trolley I missed, he told that the pickup guy will come and pickup the trolley and there will be no charge involved. After that contacted him several times but he was like he is coming he is coming but didn’t come to pick the order.
2nd Feb 2021: I asked the guy for update, he didn’t pick the call nor he replied to my message on Whatsapp.
3rd Feb 2021 :
10:36 AM : Called the pickup guy, he asked me that please track the luggage online, the guy must have shared the tracking ID and the URL to track the courier
8: 41 PM : The main person told he will be sending the tracking ID in few minutes.
4th Feb 2021 : Told that the luggage is in Hyderabad only and it is not dispatched yet. The guy was rude telling yours luggage is not the only one who will get dispatched, we have to wait for other luggage also.
5th Feb 2021 : Called this number from a different phone, he picked the order saying you need to pay more Rs. 4500 as an ECS charge or else he will not send the money. I made the payment on google pay again and he said he will send the tracking ID 101% for sure by evening.
Kept ignoring my phone for several days and when calling from different number he told he is sending in 2 minutes or by evening.
Informed me that he is facing some family issues that is why he is taking time.
12th Feb 2021 :Informed my sister that the luggage went to Jamnagar instead of Jamshedpur.
When I called him after that, he was totally rude and he said that who is important to me, my family or your luggage? He started talking nonsense being rude.
13th Feb 2021 : He informed that he will send the luggage on Monday i.e. on 15th Feb
15th Feb 2021 : Started ignoring my calls and didn’t replied the messages.
18th Feb 2021 : Was totally rude to me and informed me that the luggage is all with him and he don’t have money to send the luggage so he will not send. He said send your friend into Bowenpally, Near Suchitra signal, Near petrol pump. Though he informed me before that his office is in Gachibowli.
After this when my sister’s friend called him he was totally abusive and he said that he lost my bike and goods and he will not send the courier now, and challenged to do whatever you can.

Meanwhile the pickup guy is receiving the call, I have the photo of him as well. He is telling that the goods are already been shipped 4 days back and asked me to wait for 2 days. He is telling the main guy is in village so he don’t have idea.
The pickup guy is also not giving the address properly. According to him the office is near to Madhapur signal.