VRL Travels — Complaint about Demand of money by bus cleaner/driver to put the luggage in luggage box

Address:

804 A wing, Shri Sai Tower, Sodawala Lane, Borivali West, Mumbai 400092, Mumbai City, Maharashtra

Myself and my family members are regular passengers of VRL travels. Mostly we travel in the months of December and March from Borivali Mumbai to Humnabad and vice versa. We are expiriance that we carrying luggage, when we ask driver/cleaner to put the luggage in bus dickky and we get down at humnabad or Borivali Mumbai, they ask money for it.
Mostly loading and loading is fine by ourselves but they are demanding the money. Is it fare?
Please ask or restrict them not to such malpractice.