VRL Travels — Customer is not treated properly

Address:

Dakshina Kannada, Karnataka

We need to board bus from hamparkatta, karnataka for vrl sleeper to pune. But the persons in this office is not taking any responsivility. They are mentioning to keep laguage in rain outside. Not aware of bus number, bus timing and anything. Please either you sont allow customer to board here or please dont trouble customers. They told we are not vrl trip takers and dont know regarding bus timing and all. They asked to contact everything to vrl customer care or we will get information from them. They are least bothered for everything. We are not travelling for free of cost or boarding from our own place. Please care customers not only in bus but also in boarding place as we are carrying lagguages and kids along with us. If you feel any problem please dontballow customers to board from here. If you are allowing please give proper stop.