[Resolved]  VRL Travels — Pathetic Travel Experience with your travel company

Address:

Mumbai City, Maharashtra

Hi I travelled with my mum from Mumbai to Hubli on 29th May (Bus no KA25/B4793 ) & return on 1st June (KA/B6272) On both occasion the travel experience was highly regrettable.The place where they halted for toliet break was horrendous. The loos were in extremely filthy, stinking and disgusting. I just could not use it as it was really unbearable. Some doors did not have locks and some loos were not flushed. I would suggest you get the place inspected and renovate it throughout with someone to supervise and clean it at regular times.The place just does not accomodate so many passengers from so many buses. Travel from Mumbai to hubli was terribly late as the bus had fault apparently the bus had oil leaks. So the bus was not inspected before the departure. I feel the safety of the passengers were compromised on this occasion. My mum and her relatives are regular VRL bus travellers. I am a NRI and holidaying in India for few days and your travel company is the worst I have seen in my life ever. I have asked my mum an my relatives not to use your travel company ever. Request you to reply to my complaint and I would like my complaint appropriately addressed. My email address is [protected]@yahoo.co.uk Thanks & Regards, Kavita