VRL Travels — Unethical behaviour (Half of goods/materials not received after shifting)

Address:

VRL Logistics, KH.No-150, Near Shiv Mandir, Village-Dhulsiras, Dwarka Sec-24, New Delhi - 110077

Dear Concern,
This is K. Karthikeyan. Shifted house goods from Delhi to Pune on 27.03.2022. Received some goods on 04.04.2022 that too in damaged condition. Till date didn't receive rest of the goods and VRL concerned person were not giving any response and for last one week they are not picking up the calls either.
On 04.04.2022 while delivering goods to my location in Pune, VRL persons told that you have to pay all total amount of Rs. 39, 000 then only materials will be delivered at your place. After paying total amount then only they have delivered. Noticed materials were damaged and some of the materials were missing. When asked delivery persons they said they were not responsible for any thing you need to contact from where you have booked.
This is a kind of cheating behavior, getting a full amount before delivery and delivering all materials.
Requesting you to take necessary action to deliver my pending goods at the earliest and kindly arrange for the refund for the damaged goods and for not delivering my materials.
Details:
Consignment note no - 384