Vu Televisions — VU tv service is bad Unable to resolve issue but still charging high amount

Address:20-98/3, Huda colony shamshabad, telangana 501218
Website:VU televisions

Dear team,
As I have logged a complaint with VU tv for television software update they have charged 1000 rs and unable to provide the software and even motherboards are also not available as per then due to tv model is old. I brought the Tv around 40k
45 inch 4K smart Tv software is not available with VU team which is strange but still they charged 1000rs as charge for visiting who dont even know anything such a bad experience with Vu,
Will harsh in behavior and no response from service team since 1 month,
This kind of behavior I did not expect from them these should treated with fine and VU tv brand should be banned why are they selling old and outdated products, releasing the products into the market without software availability is bad option..
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