Vvc Motors — Complaint about - Opportunity uncovered - Vvc Kukatpally (Hyder agar) hyderabad workshop worst and scary customer experience ever

Address:

Hyderabad, Telangana

Hi Team,

Worst service center ever it's killing the name and fame of MAHINDRA let me explain it in detail on why I have used such a words on this vvc Mahindra Hyder agar Kukatpally workshop I took my xuv 500 to work shop with a problem that the coolant is getting leaked the advisor has told me to leave the vehicle in the workshop and said he will check and call me and i left the vehicle in the workshop in the morning after that I haven't heard from the advisor after that. Then I follow up with the advisor in the evening around 7o clock after making two three calls he says it's the issue of the radiator which is supposed to be replaced I said Ok he said part is not available I'll check and let you know in the morning on when on how he will get the part(radiator).
Againg next day morning I waited until 12o clock I didn't get any call from him so I called him up to see what is the status of repair he didn't pick up the call and not responded back after 1hr wait I called up his manager Anil manager at vvc workshop Kukatpally (Hydernagar) Hyderabad and explained him about the issue which he is aware of this issue as he was also there before day (1st day when I left the vehicle)at the service center in the evening.when I explained him my situation of this miss behavior and customer not being handled improperly he casually responds back to me stating that there is a staffing problem due to which there many vehicles have arrived and he is busy with taking other customer vehicles. After listening to this words from a manager (I felt deprived thinking that Iam not the valuable customer who needs to be handled as well in well mannered) and he said OK he will call you and hug up the phone and after 2hrs the advisor calls and says the part will take two days to arrive at our workshop from vvc kushai guda ECIL workshop (this workshop is less than 30kms from workshop where I gave my vehicle) he asked for two days for that even then I said Ok to the the he said Ok I'll arrange the delivery of vehicle by Thursday evening and I waited until Thursday[protected] evening I haven't heard from the advisor even after 6O' clock then again I have to repeat the cycle of follow up with advisor and manager and I get a reply from the advisor that he will be not able to deliver the vehicle today and he said I have to wait until tomorrow afternoon with no choice I have to say Ok again. Now Friday afternoon 2o clock I haven't heard from the advisor nor from the manager about the status of my vehicle after multiple follow ups with the manager and advisor I get and update that he will be able to deliver it only in the evening in the evening on Friday day[protected] when I reached the workshop vvc Hydernagar Kukatpally Hyderabad he has presented the bill of around 17593/-and said he will be sending the bill to me only next day by what's app and did not give any bill to me and suddenly reduced the bill amount to approx ~ 16453/- with no other choice I paid the bill and collected my vehicle with the fear that if i don't pay bill now and ask them to give the they will keep the vehicle with them until tomorrow do some internal damage to it and charge me more with that fear I have paid the total amount which he quoted and brought my xuv 500 back. So after going through all this hassle please think once from customers view will he be going back to the service center back again I won't go again that much they have scared me with the pathetic service from manager and advisor, And at point thinking now to move away from Mahindra to Toyota at least thinking of this experience. Iam just bringing it up with you because iam not with how many customers are going through this but not talking time to talk about it. Hope this will help the top management know about the ground reality and take necessary actions, Please do the needful.

Regards,
Prashant chigurupatis
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