Waytenz — Transaction and payment done but items not received

Address:No Idea
Website:waytenz.com

I placed my order in the Waytenz website on 11/03/2022 at 2.57pm. My order number is 42929. I registered my email with them and tried contacting their helpdesk, the email found to be fake. It only shows my transaction is successful and will be processing my orders soon; there seem to be no any delivery in my items. I'm already having doubt whether it is a genuine merchant or not.
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