[Resolved] Whaaky.com / Way2Online Retail — Duplicate product received

Prashantbh

from Chennai, Tamil Nadu

Address:	500016
Website:	www.whaaky.com

Dear Concern,

I had placed an order on 16 March 2016 to buy a headset from Whaaky.com. On the website (Whaaky.com) it was shown as original LG Headphone worth Rs. 699 (& Shipping charge Rs.100). I received the product after 4 days from the date of order and paid the delivery boy (belonged to ARAMEX courier servce) Rs. 800.

When I opened the product it was really looking like a duplicate copy and following faults I found:

One speaker of the headphones was not working.
Sound was very ordinary because it is in-genuine product.
There was no manual book.
Box was in damaged condition.

After that I sent may mails on "[protected]@whaaky.com" stating the whole incident but there is no response from them. Also there is a helpline number given on the website[protected] which is never attended by them.

This is highly disappointing and a big fraud with the customers. I humbly request you to please take aSTERN action against them and help me getting my money ASAP.

Company details as mentioned on website are:
Whaaky.com
No 1-8-319/2, Patigadda Road,
Begumpet, Hyderabad - 500016.
Feedback, Information, Business Partnerships etc.
[protected]@whaaky.com

Thanks
Prashant

+1 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Prashant, We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.