[Resolved] Whaaky.com / Way2Online Retail — Mobile was damaged
V
Venky Suryapet
from Hyderabad, Telangana
Address:
Nalgonda, Andhra Pradesh, 508213
Website:
no web site
Venky sairi,
Order no: s[protected],
Sim slots, battery and charger are not working... Please refund my money back or exchange my mobile with a new one
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Complaint marked as Resolved
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2016
Whaaky.com / Way2Online Retail Customer Care's response Dear Venky Sairi ,
We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
Note:
1) The defective product should be dispatched within 4 business days for replacement –Refund of the same.
2) Kindly do not forget to mention the order number
Regards
Your friends from Whaaky
Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.
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Order no: S[protected]
Venky sairi,
I send an a damged phone to your company (whakky.com) so please clear an damage send me a phone soonly request fund and my mobile
Date of incident: 2-04-16