Whaaky.com / Way2Online Retail — Order no.s[protected]

Sir,
I have order on 02.05.2016 vide order no S[protected] a power bank of Sony company in 25000mah and the payment was made through credit card an amount Rs.599.00. After received amount no any response given to me till now a I approx 25 mail sent and call to customer care but customer care computerized receive phone but no person talk approx 02 minute phone hold and deduct .Approx 150 amount expenditure phone. But no any response from Whaaky.com.
So I therefore request my owner kindly help me for product delivery or amount return back and obliged thereby.