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Whaaky.com / Way2Online Retail

[Resolved]  Whaaky.com / Way2Online Retail — whaaky item s[protected] sent via speed post at my own cost for replacement but refused to received by you.

Address:Hyderabad, Andhra Pradesh, 500016
Website:www.whaaky.com

Whaaky delivered me the package with power bank & bluetooth was damaged, the bluetooth was not working properly, the voice cannot be heard clearly by other side, the wire of the power bank was damaged, there were several scratches on the body of the power bank, the manual was missing inside. It seems it was used earlier. As per their suggestion i've sent the item for replacement at my own cost to delhi through india postal speed post on 2nd aug & on 5th aug when it was attempted to deliver whaaky refused to accept. The tracking no. Ew[protected]in. Now it will be returned back to me. They should pay my speed post fees & collect the product from me if returned. Else with all proof i'll go for legal action. Whaaky customer care no.[protected]. My number [protected]. Email. [protected]@gmail.com
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Sep 23, 2017
Complaint marked as Resolved 
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2017
Whaaky.com / Way2Online Retail Customer Care's response Dear Pom Chatterjee,
Order no: - S[protected]

We are here to assist you better. This is to inform you that we have received the self-shipment that you shipped across to us for replacement. On the basis of your complaint, we would be dispatching the replacement to you within 4 business days. Once dispatched, you will receive a mail with the consignment number and courier name.

Thanks Regards
Team whaaky
Verified Support
Sep 23, 2017
Whaaky.com / Way2Online Retail Customer Care's response Dear Pom Chatterjee,
Order no: - S[protected]

Sorry for the Delay
We will be processing your refund online and it will be reflected in your account at the earliest.

Thanks Regards
Team whaaky
Complaint comments 
2 Comments

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Comments

I've received a reply. But they are misleading the customer. They has written that they have received the product today and will replace the product but as per India post tracking details they refused to receive the product on 5th Aug and today on 11th Aug it is returned to Kolkata airport.
Reply
I found my order defect i want refund or return of the product help me
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