Wildcraft India — Delay service and availability for the return service

They have send the product in delay almost upto two weeks.
And product is not worth as expected since there is no size mentioned I expected and disappointed.
After raised for return, it's been one week no action on the return process, when contacted Wildcraft they saying no availability of return to my address.how they can able to deliver to my address and not able to provide return service to my address. It is cheating.