Wildcraft India — Still didn't get Refund

I have ordered one pouch online on 29th march. But now it showing that the order got cancelled . I didn't do it. However i ordered online.. The order id is [protected]... When i wrote mail regarding this, they issued one ticket number on april 8.my ticket number is 1379504.Several times called to their customer care. Even now i called they are telling me to wait.. I never get such a bad experience from any online shops. Customer care executives are disconnecting the phone while i share my problem.. Very bad.
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I too have a similar experience with Wildcraft. Ordered a puch worth 299 and made the payment. I was not informed about the cancellation and even after following up with customer care repeatedly, Receiving a reply to wait several times repeatedly Pathetic

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