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Wipro — Login access restricted error while trying to upload documents for bgv

My resume number is 26233297 I got an email from Wipro to upload documents for background verification on 27 April 2023 but whenever I login and try to upload the documents I get this error message saying:

" Sorry, your login access has been restricted"

I have mailed to manager.[protected]@wipro.com many times regarding this issue but they have not resolved my issue even though it has been nearly one month. Please resolve my issue soon.
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