Wipro — Unable to upload my marks card after providing clarification.

I hadn't obtained my marks card earlier and hence didn't not upload it. I was asked to provide a clarification for the same. Now I have recieved my marks card and would like to upload the same for background verification.
However, when I try the wipro embark portal says my profile has already been submitted and I cannot modify any details.
I reported the same to manager.[protected]@wipro.com many times but haven't received any response.
My resume number is 26177622
Thank you.