Wockhardt Hospitals — tpa claim settlement and refund of excess amount

Address:

Nagpur, Maharashtra, 440027

Sir
My wife mrs archana nitin fulzele ipid 5596 uhid whn2.[protected] was admitted to your wockhardt hospital nagpur super sepciality branch. Between 13 aug 2018 to 21 aug 2018. The total bill drawn on me was rs 92188 under cashless mediassist tpa
Your billing section charged me rs 24012 stating that it was non payable under cashless claim. At the time of discharge rs 14012 was paid by me and rs 10000 was deposited at the time of admission. As per my tpa rs 85608 is approved and paid to you on 20 sept 2018 the non payable amount is only 6580 out of that rs. 2647 is hospital discount
When i approach to hospital on 02 oct 2018 to ask about refund of amount which i paid in excess to hospital i come to know that the approved amount by tpa is yet to received by hospital but as per my tpa it is already paid by neft to hospital on 20 sept 2018 well before 10 days. Now it is my doubt to whom i asked about my refund amt i e rs 19899
Kindly let me know about my query and resolve my complain

From
Nitin r fulzele
Nagpur