Woodenstreet.com — received faulty furnitures (online purchase of rs 2lkhs)

Address:	Bangalore, Karnataka
Website:	www.woodenstreet.com

Hi,

I placed an order (Order i’d - 22585) on 31 st july 2017, 12 am worth rs 1.84 lakhs on www.woodenstreet.com.

I found the above site, founder and concerned team as most irresponsible and unprofessional ever.

1. They delayed the delivery.
After so many calls and follow up mails, finally delivered on 14th october 2017.

2. Products received were packed in
Wet packing papers. Pictures attached.

3. They used low quality packing papers to deliver wooden goods from bangalore/warehouse to kolkata. The less expensive packers and movers use atleast much better quality product.

4. Not a single product was in complete good condition. Scratches, dents and unpolished products delivered.

5. After unpacking only one product in front of the delivery men, which found as faulty and scratches, when we denied to accept the other products - customer team said “ please accept, as the removing goods from customer site won’t be entertained” and the damaged goods will be repaired, polished or in the expected condition by local carpenters provided by the seller next day only (Please note : the vehicle left the customers place after just unloading goods at downstairs and without customers invoice signature/delivery proof).

6. The same moment we contacted customer service and talked to person mr. Ashish and ravine over +[protected], atleast for an hour committement are by the customer team that the carpenter will visit at the location after dipawali and they will do needful.

7. After dipawali, umpteen numbers of mails and calls made - but no response received from woodenstreet.com

8. On 27th october, informed by customer team that the carpenter will arrive at 28th october morning for the dedicated work.

9. On 28th october when contacted the concerned person, got to know that carpenters are on leave and they will come on 29th 2017 - sunday.

Now the conclusion:

By woodenstreet online shopping portal, it seems to be punctual, professional and successful business like other competitors in india.

Unfortunately woodenstreet found as the most irresponsible and unprofessional market players. They don’t know how handle post sales customers requirement.

They don’t have a single responsible or bold team member, who can atleast do a correct commitment. Each and every word got changed after one day. They know only to do fake promises that too over their own faults.

Dear woodenstreet team, requesting you to try atleast speak the truth even if takes more time but a good business can be grown over commitments only.

Attaching very few photos of their delivery quality.