www.printvenue.com — Worst and disgusting after-sale service

Address:	Sambalpur, Odisha, 768020
Website:	www.printvenue.com

I ordered a customized Wooden Name Plate from www.printvenue.com. After receiving the product I found that it was of worst quality according to what I was shown in the website at the time of ordering. Following are the particular reasons of my utter dissatisfaction with the product.

1) The colour of the Name Plate was completely different according to the preview picture displayed on the ordering page of the website.

2) The text colour was so faded that it is not clearly visible from a little distance. Also the item is looking so dull because of the text colour which was remarkably darker in the preview of ordering page of the website.

3) At the time of customizing the Name Plate, it asked to upload a photo which would be engraved in the plate. I uploaded a photo of my wife and myself. This has been engraved in such a manner that the persons are not at all identifiable. Moreover, an unidentifiable photo has totally degraded the quality of the Name Plate.

I received the item on 3rd June, 2016 and was totally frustrated with the quality. Within an hour, I sent a mail to the customer care support of www.printvenue.com with all the above details, two photos of the item I received and a photo of the preview displayed on the website. An auto-reply of the mail provided me a ticket number but since then there was no response from the said support team. I called the customer care support for several times and they kept on assuring me to arrange a reply mail but I received no mail till 7th June, 2016. On 7th June, 2016, I received a mail saying that they were forwarding the mail to specialized department for further investigation and assuring me for a reply within three business days. Today is 15th June, 2016. A week has passed after that mail and I ha have called them a number of times but till now I got no reply from them.

This is the worst customer support I have ever experienced. I want my money back with a penulty charge for such terrible harassment.