[Resolved] Y-Axis — Not intiating my refund | |||||
Hi, I have logged for y-axis for canada pr service on sep-2014 from bangalore. After that i tried couple of times to complete ielts but i couldn't able to do that. From past one year i am trying to withdraw my account with y-axis but these guys not initiating my account. Hesitating things from these guys: 1. At the time of logging they will say everything they will take care, but they wont give any kind of help to the customer. Actually i had issue with my wcs, they didn't willing to question back the people, i only reach them for all my queries. 2. Simply they will say one person was allocated for your case, always they were unavailable for your queries, simply they will escape like i will get back to you, but they never ever do. 3. They won't share any escalation chart with the customer, i tried so many times. 4. None of the guys knew about the complete process. If we have all the documents and have the time to understand the things why do we approach these guys. Simply they they will keep money in pocket and away from customer as much as possible. 5. Cro (Client relation officers) we cant speak about the these guys, simply they will call name sake, they will call at the time of 7pm usually people returned to home, that to half of the ring and they blame the customer like he is reachable. Have look in the below mail communication easily we can understand. One more thing they give number and no one will pick the call. 6. When i initiated canceling account they suggested me other option for other countries, if i ask in deep details about this they will say our cro will call you back (Anyway i dont have any interest with these guys) Do we need to take leave and have to come to your office on these busy days. Please guys think twice before logging to immigration agents, they wont help with any process everything documented and available in online. You just need to have patience to google it only. Vamsi a. [protected] [protected]@gmail.com Was this information helpful? | |||||
Nov 15, 2016 Complaint marked as Resolved Y-Axis Overseas Careers customer support has been notified about the posted complaint. Verified Support Oct 15, 2016 Y-Axis Overseas Careers Customer Care's response Dear Vamsi, This is an official response from Y-Axis. In regards to your concern on the process, we have provided all the clarification on the policies. Even we have clarified on your ECA report. Please check the mails sent to your registered id and revert at the earliest. Best Regards Client Relationship Officer Y-Axis Overseas Careers | |||||
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