[Resolved]  Y-Axis Overseas Careers — Lies, wrong information

Y-axis is playing with people's dream. They have picked up my case and completely screwed it up. I have approached Y-axis in 2021 Feb, they reviewed my case and told since i am turning 40 in 2022, i should not delay and file my EOI as i have good chance.
They took AUD3000/- upfront along with AUD 450 for skill Assessment.
They filed my EOI in April under three category 189, 190 and 491 . After that they sat on it and did nothing. When i called and chased on mails no response. In Feb 2022 i got to know that ROI needed to be filled to be eligible for any invitation and Y-axis has not done that step at all. I contacted Y-axis and they didn't have a clue. They didn't have a clue of my skills, my CV and in a rush they filed a ROI on 8th Feb 2022 under 190. WHen i asked by why not 491 as i have higher point in this category, they told for that i should be in Regional Victoria, i asked why did they not inform him about earlier. They don't have an answer. I escalated the case to their Australia country Head Michael Khan, but no response. They are trying to cover their lies, mistakes all the time. I requested their CEO, india country head's email or contact but no one is sharing that as well.

Y-axis a fraudulent company a strict action should be taken and it should be barred from the market. Happy to do whatever it takes.
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May 1, 2022
Complaint marked as Resolved 
Y-Axis Overseas Careers customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2022
Y-Axis Overseas Careers Customer Care's response
Dear sohan,

Please write to [protected]@y-axis.com.

Our customer relationship department will address your concern.

Regards,
Y-Axis Customer Service.
Verified Support
Mar 30, 2022
Y-Axis Overseas Careers Customer Care's response
Dear Sohan,
This is to inform you that you have signed up with Y-Axis Australia Office and the agreement you have signed clearly specifies that the dispute resolution is to be dealt with by the concerned authorities in Australia. The concerning matter does not come under Y-Axis India. As you are registered with Y-Axis Australia. You have been advised with the contact details of the concerned Head of Australia office and the team is in contact, given all possible options to process your case further. We understand all your questions has been answered by the concerned agent and you are also advised with the possible options.
Regards,
Client Relationship Officer,
Y-Axis Overseas Careers.
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