[Resolved]  Y-Axis Overseas Careers — poor service and incapable of resolving the problem

Address:Bangalore, Karnataka, 560023
Website:Y-axis

I had written this email on 20th oct and till date no response received from shiny who seems to be a manager.

I am writing this email, because i have not got any solution till date.

During the time of evaluation, it was said by kavitha that i am eligible for express entry for canada. Took all the details, report was positive. Then i got into agreement for both job assistance and pr and the entire consultation fees.

I have shared all the documents including my ielts score. They started working on my requirements. My resume is still not filled in portal because it is not registered in express entry and till date not got my reference number.

Initially, praveen process consultant said the ielts score 6.5 is enough to file the express entry. It would be better if you get more score in ielts.

After my education credentials report received from wes. They have accepted my education at wes.

Now, praveen says i need to score more in ielts then only he file my details in express entry. I was shocked, lost all the hope, frustrated with this kind of service.

I shared all the details to kavith about the above details. She said, will check and get back to me. Not she keep me updated of the status, how much ever i call, no response or action from her. This is the worst service i have experienced in my entire life. I wrote a email to shiny and moumita, but no use.

Entire team is fraud and cheated me. They are fooling around. I want my file to be processed in express entry or refund the amount.

They don't understand, the finical problem of a common man. Pain and suffering. If you have a bit of humanity, help me.

All the details are available with y-axis team.

The only mistake i did is trusting y-axis guys and paying the money. I m very much disappointed and frustrated.

I have the witness and audio recording and any data you need.

Thank you & regards,
Prashanth
Was this information helpful?
No (0)
Yes (0)
Dec 5, 2017
Complaint marked as Resolved 
Y-Axis Overseas Careers customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2017
Y-Axis Overseas Careers Customer Care's response
Dear Prasanth,

This is an official response from Y-Axis!

Upon receipt of your concern, I have reviewed the case history. As per your last communication with your Process Consultant, I understand that you are fallng short of the eligiblity points. As you are losing points on age. In order to meet the deficit points, either your spouse needs to take IELTS or you to take the test once again and get the maximum points. Hence Y-Axis is unable to assist you for filing your application. Please let us know a convenient time to call you tomorrow. Our Client Relationship Officer will get in touch with you.

Best Regards
Client Relationship Officer
Y-Axis Overseas Careers
Nov 08, 2017
Updated by prashanth padmanabhan
Any time you can call me after 10:00am
Complaint comments 

Comments

My question is what where you guys doing when I said I have already completed ielts. Your team Kavitha said my report is positive and qualify for express entry during the time evaluation and before signing the agreement and asked her couple of times do my profile gets filled in express entry. She said yes..She said you can proceed with agreement . In case if you can get more score in ielts it will increase your points.

If you have told me that this the score I needed to qualify for express entry...then why would I pay the entire fees and proceed with agreement when I don't qualify for express entry.

The beans spilled when Praveen Kumar said the ielts score which I already received does not qualify for express entry.

Kavith and Praveen having different opinions about my ielts score.

Whether it's mistake from your employees or company why should I bare the suffering.

Please refund the entire amount asap. I have the complete recording of the conversation and witness to prove that you guys were wrong.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Y-Axis Overseas Careers
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    88%
    Complaints
    244
    Pending
    11
    Resolved
    210
    Y-Axis Overseas Careers Phone
    +91 76 7080 0000 [Head Office]
    +91 40 3058 9615 [Head Office]
    +91 40 3058 9614 [Head Office]
    Y-Axis Overseas Careers Address
    Suite 102, GS Chambers, Nagarjuna Circle, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500082
    View all Y-Axis Overseas Careers contact information