[Resolved] Yamaha Motor India — booking information not provided/ high headed attitude of yamaha company staff and dealership staff

H R Singh

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500011

I booked Yamaha R15 V3 on the name of Sahil Singh at M/S Arjun Motors, Kompally Medchal Road, Hyderabad ( receipt No. 322, dated-16/3/18). At the time of booking dealership said one month waiting period i.e should have received vehicles around 15th April. today after 45 days also they are not in a position to confirm the date of delivery. Dealership team SM Mr. Vivek does not have any clue on delivery status. Mr. Vivek managed to take me on Conference call with Yamaha Company official ( Name Mr. Afsar) who was not even willing to reveal his contact details. Mr. Afsar state way said wait for one month without thinking for even one month. I requested if that is the case please give it in writing which he refused and said if you want to cancel you are free to do so. His behavior was very rude behaved like goon of Yamaha.

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Jun 4, 2018

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Yamaha Motor India Customer Care's response Dear H R Singh,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha