Yamaha Motor India — No Support from Yamaha Motor even after Extended Warranty

Hi, this is Wasim Madiwale and I would like to complain about Yamaha Motors India. I had purchased Yamaha FZ Version 3 in the year 2019 along with extended warranty of 3 years. Recently after completing 14000 Kms on my bike I started facing issue with my front brake. I gave the bike to my service centre and they said that my ABS motor was faulty which would cost me 14000 and will not be covered under warranty. When I complained about this with Yamaha Motors officially, they started giving me reasons like there is no service record of my bike being serviced since 2020 and that ABS motor counts as a consumable. When I asked the representative about whose job is this supposed to be to update these records, she admitted that it is the Service Center's task. And now she is asking me to submit those records to her and denied to provide information where to submit them and abruptly cut the call without my consent. Below are her details:

Name: Deepa (denied to give last name/initials)
Designation: Customer Care Executive
Location: UP Customer Care Office.

Since an ABS motor is an expensive and safety device, it should be covered and replaced FOC under warranty. I have also enquired about this issue in other service centres and they all said that many customers are facing issues with their ABS motors after completing 14000 Kms which makes this a manufacturing defect and Yamaha should have recalled these vehicles and replaced the affected vehicles long back.

To me this issue will always remain open until Yamaha does right by all its customers facing such issue. This is a very bad experience with such a huge company like Yamaha.

I would strongly recommend not to purchase any vehicle from Yamaha since you may never know what hidden fault lies in it. And definitely not purchase extended warranty if the company will not allow you to claim under such cases.

Owner name : Wasim Madiwale
Bike model year : 2019
Bike number : TS13EP6378
Contact number: [protected]
Dealer: Pearl Yamaha, D. No. 8-1-400/58, Shaikpet Rd, near KFC, Toli Chowki, Hyderabad, Telangana 500008.