Yamaha Motor India — Oil Leakage in New FZ-S 2.0 - Poor Service by dealer J.M Motors Noida

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hello I want to make a formal complaint for the pathetic and sub-standard service being provided by Yamaha dealer J.M. Motors located at A-4, Sec-10, NOIDA. Through this email I also want to seek attention of senior service management team of Yamaha India as dealer is not able to provide satisfactory solution to my problem. I hope there is some qualified service engineer who can help. On 25th Dec 2014, I purchased FZ-S 2.0 FI from your dealer (UP 16 AX 6199). Within two weeks I noticed there is an oil leakage and every time bike is left parked for few hours, there are oil marks on the floor. Till now I have visited the service dealer 4 times and problem remains as it is. 1st Visit: Went to your dealer to get it checked and they said its just lube oil from the drive chain. They did not even made an attempt to check the issue or cared to make a job card. I was told its nothing serious. With Yamaha reputation in my mind, I assumed that service advisor is experienced enough that he was able to identify the cause just by glance of it. So I went back home but the leaking never stopped. 2nd Visit: In few days when bike clocked 900kms, I went to dealer for 1st service and specially asked them to fix the leakage issue in the service. The advisor making the job card AGAIN did not even check for leakage source. All he was concerned about doing the paperwork for first free service. Because leakage is only apparent when bike is at stand-still for few hours, I could not check for any signs of leakage at the time of delivery (which was actually delivered to me after dark). However, the next morning it was pretty evident service guys did nothing much except for washing and general check of electricals etc. 3rd Visit: After few days I went again to report the leakage issue and they told me your bike needs a good pressure wash the issue should be solved. They made the job card for wash only. The water station was not functioning and it took them 3 hours to sort it out, (someone should do inspection of the wash station, road-side wash is better equipped). The vehicle booked at 9am was delivered to me at 1pm, while the delivery time given to me was 10:30am. You can imagine the type of service and how well is the delivery time management. Anyways, I was again assured the leakage should not happen. But alas that was not the case. 4th Visit: Yesterday, 11th Feb - I again went to dealer with same issue and this time I told them to write on job card about the leakage issue and I don’t want any sort of washing, cleaning or general check-up. All I want is the oil leakage issue to be fixed. The advisor said the oil seal from clutch cable connecting crankcase will be replaced. The service guy replaced it and yet again I was assured the oil leakage issue has been completely solved. To my utter disappointment, in the evening when I checked again there were oil marks on the floor!! I am not sure why people at service station are not able to identify and fix the problem or they are not trained enough to diagnose? Unlike other service centers of Bajaj or Hero – no one does random checks/rounds on the floor to see how service guys are doing the job. In 1.5months of owning the Yamaha bike- I have received not a single feedback call from either the dealer or Yamaha to know – am I really satisfied with the service? I am a businessman and I do not rely on motor cycle for my daily commute. Biking is my passion and I am a senior member of PAN India Biking club XBHP.com. I have owned several motorbikes in the past and currently also ride Bajaj Pulsar 220, GSX 1000r. Honestly, with the entire experience with your dealership, I am also saddened that a premium consumer bike like FZ-S 2.0 could build-up leakage issue within 2 weeks?? This is not quality of service I expect from Yamaha either. I have suffered enough in 1.5 months of owning this bike. The joy of owning a Yamaha product has gone already. I would certainly not recommend it to my follow Bhpains and will be writing my first hand service experience with your product/dealer on several 100 auto blogs/forums that I operate including Youtube video that I took of your dealership facility. I would also be seeking legal assistance in consumer court if issue is not resolved. Therefore, I would request someone at Yamaha to look into my complaint and fix the issue reported above or replace the faulty equipment earliest possible. Thanking in anticipation. Regards Akhil #[protected]